Last updated August 1, 2026
We stand behind every knife we make. If you are not fully satisfied with your purchase, you may return it within 30 days of purchase for a full refund of the purchase price. To qualify for a full refund, the item must be in new, resalable condition and include all original packaging and accessories. Items returned after the 30-day window may still be considered on a case-by-case basis by our warranty team.
Defective products, incorrect items, or products damaged in transit may be returned within the same 30-day period for a replacement or full refund. If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can resolve it quickly.
We replace items only if they are defective or damaged. If you would like to exchange an item for the same product, please start a return and note your request. For size, finish, or model changes, return the unused item and place a new order.
To begin your return, contact our support team at sales3@yjaivy.com and include: - Your order number - The model number of the item - The reason for the return - Photos of the item (including any damage) - Your name and shipping address We will email you the return instructions and a return authorization once approved.
For international orders, you are responsible for all return shipping costs and must arrange a logistics carrier to send the product back to us. Please contact us before arranging any international return so we can provide the correct return address and instructions.
Refunds are issued in the form of the original payment method. Once we receive and inspect the returned item, we will process your refund within two weeks. Some banks and credit card issuers may take additional time to post the refund to your account. Return window: 30 days from purchase date Item condition: New for a full refund Restocking fee: None
If you have not received your refund, first check your bank account and your card statement. Then contact your credit card company — posted refunds may take time. Next, contact your bank. If you still have not received your refund, please contact us at sales3@yjaivy.com.